DVLA automates its operations

Story: Boahene Asamoah

THE Driver and Vehicle Licensing Authority (DVLA) has launched its automated services project aimed at speedy customer service delivery.
The project is expected to reduce especially the number of paper work and the number of hours for services offered by the authority.
Launching the project, the Minister of Transportation, Dr Richard Anane, said the automation of DVLA’s activities would deal with the menace of the “Goro” boys whose activities was a thorn in the flesh of the authority.
He said “today’s occasion sets the DVLA on the course to matching up to the much touted world class standard”.
Dr Anane pledged the government’s support to the authority to continue to implement programmes in the interest of the nation.
The minister reiterated the number of reforms that the authority had undertaken since 2001, such as the opening of more branches throughout the country, and mentioned that a number of infrastructural facilities had also been undertaken.
He also mentioned the setting up of a client service unit and a banking facility at the authority’s premises as part of the reforms.
The Chief Executive Officer of the DVLA, Mr Joe Osei Owusu, stated that the automated project would help address the long period in processing of documents at its offices.
“It goes without saying that DVLA will be better placed to serve its customers better by automating its services delivery system and operations,” he stated, adding that “DVLA sees this project as an indispensable component of the process towards making it a world-class service provider”.
He said the project would also help in the monitoring of all DVLA’s activities nationwide and would ensure compliance of laid down standards and procedures and harmonise all the authority’s processes.
Mr Owusu stated that the automation project would encompass the authority’s area of work including its administrative and external works.
“The success or failure of a project such as this, aimed at improving service delivery and better equipping the DVLA to carry out its mandate therefore, would have a strong impact on the socio-economic development of the nation in the long term,” the chief executive officer stated.